Privacy Policy

Eruption Plumbing and Drains ("Eruption Plumbing & Drains," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit eruptionplumbing.com (the "Website"), how we use it, and the choices you have. By using the Website, you agree to this Privacy Policy.

1. Information We Collect

Information you give us. When you fill out a contact or estimate request form, call us, or email us, we may collect:

• Your name
• Your phone number
• Your email address
• Your city, state, and/or ZIP code
• The service you need and any details you include in your message

You choose what to share. Some fields are required so we can respond to your request.

Information collected automatically. When you visit the Website, we and our service providers may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, time spent on pages, and the website that referred you. This information is collected through cookies and similar technologies (see Section 4).

We do not knowingly collect sensitive information such as Social Security numbers, financial account numbers, or health information through the Website. Please do not include this type of information in form messages.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions and estimate requests
• Schedule, provide, and follow up on our services
• Contact you by phone, email, or text message about your request
• Operate, maintain, and improve the Website
• Understand how visitors use the Website
• Protect against spam, fraud, and misuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only as follows:

• Service providers. We use trusted companies that help us run the Website and our business, such as our website hosting and form platform, email provider, and analytics provider. They may only use your information to perform services for us.
• Legal reasons. We may disclose information if required by law, or to protect our rights, our customers, or others.
• Business transfers. If our business is sold or merged, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

Text messages. If you give us your mobile number and agree to receive text messages, we will text you about your request, such as appointment confirmations, reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Analytics

Cookies are small text files stored on your browser or device. We use cookies and similar technologies to make the Website work, remember your preferences, and understand how visitors use the Website.

Google Analytics. We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors find and use the Website. Google Analytics uses cookies to collect information such as pages visited, time on site, device and browser type, and general location (city or region). This information is used in aggregate to improve the Website. Google may process this information according to its own privacy policy. Learn more at How Google uses information from sites that use its services. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing cookies. Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the Website may not work properly.

Do Not Track. Some browsers offer a "Do Not Track" setting. Because there is no common standard for these signals, the Website does not currently respond to them. Third parties, such as our analytics provider, may collect information about your online activity over time and across different websites when you use the Website.

5. How Long We Keep Your Information

We keep your information only as long as needed to respond to your request, provide our services, keep business records, and meet legal requirements. When it is no longer needed, we delete it or make it anonymous.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections on the Website. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

You can contact us at any time to:

• Ask what personal information we have about you
• Ask us to correct or update your information
• Ask us to delete your information
• Stop receiving calls, emails, or text messages from us

Depending on where you live, you may have additional rights under your state's privacy laws. To make a request, contact us using the details in Section 11. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

8. Third-Party Links

The Website may link to other websites, such as Google, Facebook, or review sites. We are not responsible for the privacy practices of those websites. Please review their privacy policies.

9. Children's Privacy

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of the Website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to make a request, please contact:

Eruption Plumbing and Drains
Attn: Jon Goble
Phone: (385) 775-3989
Email: eruptionplumbing.1@gmail.com
Website: eruptionplumbing.com